Frequently Asked Question
When should I use the Urgent / Network Down topic?
Last Updated about a month ago
Use "System / Network Down (Urgent)" only when something business-critical is fully down - e.g. the whole office has no internet/network, a server is unreachable, or email is down for everyone. It's answered within 4 hours, any day, any time.
For a single PC issue, a slow Wi-Fi spot, or "can you look at this when you get a chance" requests, use the specific topic instead (UniFi, Windows, Email, etc.) - those are handled within 1 business day.
For a single PC issue, a slow Wi-Fi spot, or "can you look at this when you get a chance" requests, use the specific topic instead (UniFi, Windows, Email, etc.) - those are handled within 1 business day.