Frequently Asked Question
UniFi / Network Support - what we cover
Last Updated about a month ago
UniFi routers, switches, access points, cameras, and Wi-Fi coverage/performance issues - setup, troubleshooting, firmware updates, and network changes.
If your internet or internal network is completely down and affecting business operations, open a ticket under "System / Network Down (Urgent)" instead of the general UniFi topic - that routes to the 4-hour critical response SLA instead of the standard one.
If your internet or internal network is completely down and affecting business operations, open a ticket under "System / Network Down (Urgent)" instead of the general UniFi topic - that routes to the 4-hour critical response SLA instead of the standard one.