Frequently Asked Question
What response times can I expect?
Last Updated about a month ago
Response times depend on the type of request:
Standard requests (general support, billing, project inquiries): responded to within 1 business day, Monday-Friday 9am-5pm.
Critical / Emergency (system or network down): use the "System / Network Down (Urgent)" topic when opening a ticket - these get a response within 4 hours, any time, any day.
If something is on fire, use the urgent topic or call directly rather than waiting on email.
Standard requests (general support, billing, project inquiries): responded to within 1 business day, Monday-Friday 9am-5pm.
Critical / Emergency (system or network down): use the "System / Network Down (Urgent)" topic when opening a ticket - these get a response within 4 hours, any time, any day.
If something is on fire, use the urgent topic or call directly rather than waiting on email.